Customer Help Centre
What can we help you with?
Will my parcel be subject to customs charges?
Any parcel travelling outside of the UK could potentially attract customs charges that are required to be made payable by the receiver of the parcel.
We are unable to provide any indication as to whether a customs charge will be applied and if so, how much this will be as this is a decision to be made by the relevant authorities in the delivery country.
Why an accurate commercial invoice is required
The main commercial invoice requirement is that you complete it accurately before you ship your goods. There are a few reasons for this:
- It prevents any hold-ups with your shipments (as incorrect information could lead to delays)
- It ensures your goods are correctly classified and the right taxes and duties are paid
- There are legal requirements to complete these correctly
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