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Track Your Parcel

Customer Help Centre

What can we help you with?

Collection Enquiry

  1. When will my parcel be collected?

  2. I will not be available at the time of collection. What can I do?

    If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

  3. My parcel has not been collected. What can I do?

    Please use the link below to contact live help regarding this.I will not be available at the time... (read more)

  4. How do I cancel my order and apply for a refund?

    If you don't need to send your parcel anymore then we can help you cancel your booking and pr... (read more)

  5. My collection was refused because the packaging was not suitable, what should I do?

    If the driver refused the parcel due to incorrect packaging then you would need to re-package the... (read more)

  6. What should I do if I need to add special instructions to my order?

    We can often pass on specific instructions to the depot before the collection date. However,... (read more)

  7. Can I switch my order from collection to a Drop-off?

    If you need to dispatch your parcel today, but you have missed thecut off for same day collection... (read more)