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Customer Help Centre

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My Documents

  1. I am unable to print a label. Which service can I use?

    If you do not have direct access to a printer, there are a number of alternatives you can conside... (read more)

  2. I have already placed an order. Where can I find my label?

  3. There is an error on my label. How can I fix this?

    To amend any details on your label or if the PDF file has an error message on the label when you ... (read more)

  4. What documents do I need to send outside of the UK?

    All items travelling outside the UK require commercial invoices. Not to worry as the necessary do... (read more)

  5. Can I use a thermal printer to print my label?

    We are able to send labels which are sized in a format perfect for thermal printers.To request th... (read more)