You are on UK   
 change country:          
Track Your Parcel

Customer Help Centre

What can we help you with?

International Parcels

  1. Shipping to EU and IOSS - what is changing from 1st July 2021.

  2. What documents do I need for EU deliveries?

    From 1st of January 2021, you will need a commercial invoice when sending outside of the UK. I... (read more)

  3. What is a commercial invoice and do I need one?

    A commercial invoice is needed for shipments of any type that travel outside the European Union.&... (read more)

  4. What documents do I need to send outside the UK?

    If you are sending goods outside the UK, you will be required to complete a ‘Customs Detail... (read more)

  5. Will I be able to track my parcel to its destination?

    All consignments are fully tracked from collection to delivery. When booking a service with a pri... (read more)

  6. Why can I not get a quote to my destination country?

    There are certain countries that we unfortunately cannot ship to, which are: Afghanistan ... (read more)

  7. Will my parcel be subject to customs charges?

    Any parcel travelling outside of the UK could potentially attract customs charges that are requir... (read more)

  8. Does the price I pay include customs charges?

    The price you pay does not include customs charges as these are not known at the time the order i... (read more)

  9. How long will my parcel be held in customs?

    The courier will attempt to clear your parcel as quickly as possible through customs; however the... (read more)

  10. Can I send to a P O Box address?

    UPS Today do not deliver to P O Boxes with the exception of the Middle East Region; defined as th... (read more)

  11. Can I send to a BFPO Box address?

    Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO).Can I s... (read more)

  12. What happens if the customs charges are refused?

    There is a risk that the parcel will be abandoned or returned to the sender.  These actions ... (read more)

  13. What is an EORI number/Tariff code and how do I obtain one?

    The EORI number (Economic Operator Registration and Identification) is an identification number w... (read more)