Customer Help Centre
What can we help you with?
Pricing and Pre-Booking
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How do I get a quote?
Prices are calculated using the weight, dimensions and collection and delivery location of your p... (read more)
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Are UPS® able to carry my parcel?
We do have a list of prohibited items which we cannot carry at all.We also have a list of items w... (read more)
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Will there be any parcel protection applied to my order?
We do have a list of items that we cannot carry at all (prohibited items) and a further list of i... (read more)
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What does the price I pay include?
The price we charge includes the cost of shipping as well as any associated fuel surcharge.We are... (read more)
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Will I need to print a label to use this service?
Unfortunately, you would require the printed labels to use the service with UPS Today.If you do n... (read more)
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What happens if my parcel is bigger/heavier than declared?
We realise that mistakes can happen, however we would ask for your help to ensure we can keep our... (read more)
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Why does the website say my parcel is too large for standard services?
All our services have maximum weights/dimensions. For this reason, the quote will only retur... (read more)
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Why can I not get a quote for delivery to my destination country?
There are certain countries thatwe unfortunately cannot ship to, which are: Afghanistan ... (read more)
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What do you mean by volumetric weight?
Parcel weights are calculated on a volumetric basis based on both weight and dimensions. The... (read more)
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What are the size restrictions of the UPS®services?
Each service has its own restrictions on weights and dimensions. Click “buy this service” from th... (read more)
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I do not know the weight and dimensions of my parcel. What should I enter?
On UK to UK deliveries weights and dimensions are not critical provided that your parcel is no lo... (read more)
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Which payment methods can I use with UPSToday.com?
At checkout UPSToday.com will offer a number of ways in which you can pay. You can use most ... (read more)
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Why doesn’t the order process accept my postcode?
Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)
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What is a surcharge and how can prevent being charged?
A surcharge or underpayment charge is an additional charge issued to a sender when the parcel doe... (read more)
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